Cultural Competence

Cultural competence refers to an ability to interact effectively and respectfully with people of different cultural and socio-economic backgrounds and has been described to include four components:

  1. Awareness of one's own cultural world-view;
  2. Attitude towards cultural differences;
  3. Knowledge of different cultural practices and world-views;
  4. Cross-cultural skills.

Developing cultural competence results in an ability to understand, communicate with, and effectively interact with people across cultures2.

Culture is often described as a combined body of knowledge, belief, and behavior.  Culture involves a number of elements: personal identification, language, thoughts, communications, actions, customs, beliefs, values, and institutions that are often specific to ethnic, racial, religious, geographic, or social groups 5.

Why is it important?

Cultural competency is critical to reducing health disparities and improving access to high-quality care that is respectful of and responsive to the needs of diverse patients.

In particular, culturally competent practice is broadly acknowledged to be an important strategy to increase the quality of services for racial/ethnic minorities in substance abuse treatment (Guerrero, 2011). Programs with culturally responsive policies and assessment and treatment practices have been positively associated with retention in substance abuse treatment3.

When developed and implemented as a framework, cultural competence enables systems, agencies, and professionals to function effectively to understand the needs of groups accessing health information and health care—or participating in research in an inclusive partnership where the provider and the user of the information meet on common ground5.

Resources

National Center for Cultural Competence (NCCC)
The mission of Georgetown University's NCCC is to increase the capacity of health care and mental health care programs to design, implement, and evaluate culturally and linguistically competent service delivery systems to address growing diversity, persistent disparities, and to promote health and mental health equity. Provides information for organizations, providers, trainers, and families, including selected articles and books, checklists, self-assessment instruments, and more.

Culture, Language and Health Literacy
From the US DHHS Health Resources and Services Administration (HRSA). Features resources on race/ethnicity, gender, special populations, age, and research and education.

Developing Cultural Competency: Cultural Knowledge, Awareness, Sensitivity, Competence 
Brief, text-based "self-study course" featuring sections with quick, practical advice on culturally competent programs, African American culture, Latino/Hispanic cultures, Chinese culture, American Indian/Alaska Native culture, Deaf persons, and respectful disability language. From Advocacy Unlimited, Inc., a branch of the Connecticut Legal Rights Project.

Other Online Resources:




References & Readings

  1. Coyhis D, Simonelli R. The Native American healing experience. Substance Use & Misuse 2008;43: 1927-1949. [view abstract]
  2. Martin M, Vaughn, B. Cultural competence: The nuts & bolts of diversity & inclusion. Diversity Officer Magazine 2007:31-36. [free online]
  3. Guerrero EG. Enhancing access and retention in substance abuse treatment: The role of Medicaid payment acceptance and cultural competence. Drug & Alcohol Dependence 2013;132(3):555-561. [view abstract]
  4. Guerrero E, Andrews CM. Cultural competence in outpatient substance abuse treatment: Measurement and relationship to wait time and retention. Drug & Alcohol Dependence 2011;119(1/2):e13-e22. [free online]  
  5. National Institutes of Health. Clear Communication: Cultural Competency. Web page retrieved 11/2014 at http://www.nih.gov/clearcommunication/culturalcompetency.htm.

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