Talking with Clients

NOTE: This online module is no longer working properly. Sorry about that! We're hoping to replace it with some useful resources soon.

This section of the toolkit offers something a little different!

It's an interactive online training that was developed to help counselors and other staff, including front desk staff, improve their communication skills when talking with clients on the phone or in person.

The training takes approximately 30 minutes to complete and is broken up in sections to make it easy for you to stop and start as time permits.

The module includes sections on:

• Keeping clients on the waiting list engaged and ready to begin;
• Tips on using Motivational Interviewing techniques with clients;
• Suggestions for successful first contact with clients interested in starting treatment;
• How to involve family and friends;
• How to help clients make and keep appointments; and
• Ways to create a supportive environment for recovery.

Note: The training uses audio with transcripts available on each slide for those without access to speakers.

To start the training, click here!